Posted 6 months ago
The power of Facebook’s Open Graph
You may or may not have heard about Open Graph from Facebook. I guess that depends on whether you are an enthusiast of web technology and how it works, or a regular user. If you haven’t heard of it, you’ve almost certainly seen it in action when using Facebook.
In the relatively new ticker which all users have, in the top right of the browser, you see a constant stream of updates refreshing every few minutes (or seconds, depending on your number of friends and their activities). This ticker features pretty much everything that is going on with your friends – being tagged in photos, wishing someone a happy birthday, commenting on a status and so on. What you’ve probably also seen is a fair bit of information about what people are reading, for example on The Guardian, or listening to on Spotify.
These are 2 of the most common ones I’ve seen and I’m sure a lot of UK based users have too. They are new apps using the Facebook Open Graph platform to connect with users. The principle behind these apps is that articles or songs can now become objects which Facebook users can perform actions on (read or listen) and significantly, this information can be shared without the user having to manually do so, once they have accepted the initial app permissions request.
The benefit for the owners of these apps is fairly obvious. Your objects (articles, songs, etc.) are now pushed from 1 user to the ticker of all of their friends. A friend sees something interesting that their friend has read or listened to, clicks on the item and then approves the app so that they can access it. They are now sharing this app and their activity to all of their friends and so on.
The results for Spotify and The Guardian are pretty impressive. Spotify has added over 4 million users since the launch of their app in September 2011. The Guardian app has nearly 3 million active monthly users, compared to the circulation of its paper of around 230,000 a day, which has been steadily decreasing over the last year. Whether the app activity translates into sales remains to be seen, but it must be helping with the advertising on their digital offerings and the promotion of the brand to people outside the UK.
The power of Facebook’s Open Graph is pretty clear to see, but it should be used wisely to avoid a public backlash. There are already numerous complaints about both the apps I have mentioned. For example, tickers can become completely swamped with Spotify updates meaning that activity a user is interested in is cleared too quickly for them to see it. People reading articles don’t necessarily want everyone to know every single thing they read. In some cases, it could cause embarrassment.
The owners of these apps are aware of these concerns, and since they launched, they have offered users a way to stop the automatic publishing of their actions. Spotify has a silent listening mode, and when you click on a Guardian article, you can click cancel on the app request and it will take you to the article without using the app.
So, the challenge for brands and individuals who want to create apps that use the features of the Open Graph is to find a middle ground - something which is interesting enough to get users to engage and share, but which is not too intrusive or overwhelming.
Useful links
Open Graph key concepts
https://developers.facebook.com/docs/beta/opengraph/
Open Graph tutorial
https://developers.facebook.com/docs/beta/opengraph/tutorial/
Early Results: The Open Graph and Music
http://developers.facebook.com/blog/post/594/